We value your feedback and are here to assist with any questions, concerns, or inquiries related to Tupi Tea. Whether you have questions about our products, need assistance with an order, or wish to provide feedback, our customer support team is dedicated to helping you.
1. Customer Service Inquiries
If you have any questions regarding Tupi Tea, product usage, or general inquiries, please reach out to our customer service team. We aim to provide a quick response and detailed information to ensure you have all the support you need. Our team is available during regular business hours and will respond to inquiries in the order they are received.
Email: For all general inquiries, please email us at
[email protected]. We strive to respond to emails within 24-48 hours.
Phone: You can reach our customer support team at our dedicated phone line, [1-800-TUPITEA] (1-800-887-4832). Our representatives are available Monday through Friday, from 9 AM to 5 PM (EST).
2. Order Assistance and Shipping Inquiries
For questions related to your order, including order status, shipping times, and tracking information, our team can provide the latest updates. If you need to make changes or have specific shipping requests, please contact us as soon as possible after placing your order. We’ll do our best to accommodate changes before the order is shipped.
Order Status: To check the status of your order, please email
[email protected] with your order number for prompt assistance.
Shipping Questions: If you have questions about delivery times or special shipping requests, please reach out to our support team through email or phone.
3. Returns and Refund Requests
Tupi Tea offers a 90-day, 100% money-back guarantee. If you are not satisfied with your purchase and wish to initiate a return or request a refund, please follow the steps below:
Contact: Reach out to our returns department at
[email protected] to start the return process. Please include your order number, reason for return, and any additional details.
Return Instructions: Our team will provide you with specific return instructions, including where to send the product. Please note that the product must be returned in its original packaging to qualify for a refund.
Processing Time: Once the returned product is received and inspected, refunds are typically processed within 5-7 business days. We’ll notify you by email once your refund has been issued.
4. Product Feedback and Suggestions
We appreciate hearing about your experience with Tupi Tea. Your feedback helps us improve our products and customer experience. If you have any suggestions, testimonials, or comments, please send them to
[email protected]. We may use customer testimonials in our marketing materials with your consent, but rest assured, we respect your privacy.
5. Technical Support
If you experience issues with our website, account access, or order processing, please contact our technical support team for assistance. We’ll work to resolve any technical difficulties as quickly as possible to ensure a smooth experience.
6. Mailing Address
For those who prefer traditional mail, you can reach us at our business address. Please note that for product returns, it’s best to use the return address provided by our customer service team rather than sending products directly to our main office.
Mailing Address:
Tupi Tea Customer Service
1234 Herbal Wellness Lane
Wellness City, ST 56789
United States
7. Social Media
Connect with us on social media for updates, promotions, and health tips. We’re available on major platforms and encourage you to reach out with questions or comments.
Instagram: @tupitea_official
Facebook: facebook.com/tupitea
Thank you for choosing Tupi Tea. Our team is dedicated to supporting your health and wellness journey and ensuring a positive experience with our products.